OFFICE POLICIES
Patients should arrive 15 minutes prior to their scheduled appointment.
Late Arrivals
Patients arriving more than 15 minutes late may be asked to reschedule.
Cancellations
At least 24 hours’ notice is required for cancellations.
No-Show Policy
Missed appointments without notice may be subject to a no-show fee.
Medication Refills
Return Policy
Refunds for Overpayments
If you overpay your balance, we will issue a refund to the original payment method when feasible.
Timing
Refunds are typically processed within 5–10 business days after the refund is approved.
Non-Refundable Fees
Certain
administrative fees (e.g., document fees, missed appointment fees) may be
non-refundable if disclosed at the time of charge.
Contact
support@packermedicalcenter.com | 410-512-9122
FINANCIAL POLICY
Patients are responsible for:
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Copayments at time of service
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Deductibles and coinsurance as determined by their insurance plan
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Services not covered by insurance
Self-pay patients must pay at the time of visit unless prior arrangements are made.
We will submit claims to participating insurance carriers as a courtesy. Coverage determination is between the patient and the insurance company.
BILLING TERMS & CONDITIONS
By receiving services at Packer Medical Center, you agree to:
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Provide accurate insurance information
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Pay all patient-responsibility balances
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Update demographic and billing information as needed
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Be financially responsible for services not covered by insurance
Unpaid balances may be subject to billing statements and, if unresolved, referral to a third-party collections service in accordance with applicable laws.
PAYMENT POLICY
Accepted payment methods:
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Credit and debit cards
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HSA/FSA cards
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Approved digital payments
Payment is due at the time of service unless prior billing arrangements have been made.
REFUND POLICY (MEDICAL SERVICES)
Medical services already rendered are non-refundable.
Refunds may be issued only in cases of:
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Duplicate payment
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Billing error
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Overpayment verified by our billing department
Refunds will be issued to the original payment method when possible.
PRIVACY POLICY (HIPAA + WEBSITE)
Packer Medical Center is committed to protecting the privacy of your health information.
Use of Health Information
We use protected health information (PHI) for:
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Treatment
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Payment
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Healthcare operations
Patient Rights
Patients have the right to:
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Request access to their medical records
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Request amendments to their records
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Request restrictions on certain disclosures
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Receive a copy of the Notice of Privacy Practices
Website Privacy
Our website may collect non-medical information such as browser type, IP address, and pages visited for analytics purposes. This information is not used to identify individual patients.
TERMS & CONDITIONS (WEBSITE USE)
By using this website, you agree:
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The content is for informational purposes only
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The website does not establish a physician-patient relationship
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Medical advice is not provided through the website
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In emergencies, call 911 or go to the nearest emergency room
All content is the property of Packer Medical Center and may not be reproduced without permission.
PRIVACY CHOICES / COOKIES
Our website uses cookies to:
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Improve site performance
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Analyze traffic patterns
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Enhance user experience
Users may disable cookies through their browser settings.
No protected health information is stored in cookies.